Terms of service

Who these terms are with

These terms are an agreement between you and the operator identified below. Partner Evidence is the trading or service name used throughout them.

1. Accepting these terms

By creating an account, using the website or application, or buying access to a case, you agree to these terms and the privacy policy. If you use the service for another person or organisation, you confirm that you have authority to bind them. Do not use the service if you do not agree.

2. What the service does

Partner Evidence provides software to organise information and documents you supply, connect material to a relationship timeline, search imported material and create user-selected exports. Features, limits and supported formats are described in the service and may evolve. The service does not lodge a visa application for you.

3. Not immigration or legal advice

Partner Evidence is not a registered migration agent, law firm or legal practitioner and does not provide immigration assistance or legal advice. It does not assess eligibility, decide whether evidence is sufficient, predict an application outcome or tell you what a decision maker will accept. Obtain advice from a registered migration agent or Australian legal practitioner when you need advice about your circumstances.

4. Eligibility and accounts

You must be at least 18 and legally able to enter this agreement. Provide accurate account information, keep credentials and sign-in links secure, use reasonable device security and promptly tell us about suspected unauthorised access. You are responsible for activity through your account except to the extent caused by our failure to use reasonable care or where law says otherwise.

5. Cases, owners and collaborators

A case owner may invite a partner or other supported member. Invited people can see and change material permitted by their role. The owner must invite the correct person, manage access and understand that actions in a shared workspace affect everyone. Removing a member ends authorised access, but a short-lived file link already issued may remain usable until it expires. Billing and destructive controls may remain owner-only.

6. Your content and permissions

You retain ownership of material you upload. You grant us a limited, non-exclusive, worldwide licence to host, copy, process, transform, display and transmit it only as needed to provide, secure, support and lawfully operate the service. This licence ends when the material is deleted, except for limited backups, legal retention and operations already completed.

7. Rights and privacy of other people

You must have the rights, authority and any consent needed to add content, including information about a partner, child or other person. Do not upload unlawfully obtained, defamatory, infringing or unnecessarily sensitive material. You are responsible for deciding what is appropriate for a shared case and any export you distribute.

8. Acceptable use

Do not use the service unlawfully; upload malware or harmful executable content; bypass security, limits or payment; probe or disrupt the service; access another person's account or case without permission; scrape or reverse engineer except where law permits; harass others; impersonate someone; or create deceptive, fraudulent, altered or misleading evidence.

9. Your archive and exports

The service is a workspace, not your only archive. Download and independently store material you need before deleting a case, closing an account or reaching the inactivity date. Check every export for accuracy, completeness, readability and current official requirements before relying on it. We are not responsible for changes you or a third party make after download.

10. Payments, pricing and taxes

Stripe processes payments. The amount, currency, taxes and included case capabilities shown at checkout apply to that purchase. A case unlock applies only to the case identified at checkout and does not unlock every case owned by the purchaser. You authorise the displayed one-time charge and must provide accurate billing information. We do not create a subscription unless checkout clearly says so and you expressly agree.

11. Refunds and Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law. Where a statutory guarantee applies, you may be entitled to repair, replacement, re-supply, cancellation, refund or compensation depending on the circumstances. Change-of-mind refunds are not guaranteed, but we will assess requests fairly and honour all mandatory rights. Approved refunds are returned through Stripe and may take time to appear.

Inactivity removal and advance notices

12. AI and generated output

AI features are optional, probabilistic and can be incomplete or wrong. Search answers must be checked against linked source messages. Writing tools may edit information you provide but do not verify or create facts. Do not rely on AI output as legal, migration or professional advice. You remain responsible for reviewing and deciding whether to use any result or export.

13. Referrals

Referral rewards are governed by the separate referral terms. Rewards require a qualifying confirmed payment, apply only to eligible new customers and may be withheld or reversed for a refund, chargeback, fraud, self-referral or invalid qualification. Payouts are processed manually and may require identity, tax or payment details.

14. Availability, maintenance and changes

We use reasonable care in operating the service but do not promise uninterrupted, error-free or permanently available access. We may maintain, repair, secure, replace or discontinue a feature. We will give reasonable notice of a material reduction that affects a paid case where practical, unless urgent security, legal or provider action prevents advance notice.

15. Suspension and termination

We may restrict or suspend access where reasonably necessary for suspected serious misuse, non-payment, fraud, security risk, harm to another person, provider requirements or law. We will give notice and a chance to respond where reasonable. We may terminate for a material breach that is not remedied after notice, or immediately for an urgent safety, fraud or legal risk. You may stop using the service and delete a case or account using available controls.

16. Our intellectual property

We and our licensors own the service, software, branding, interface, templates and other materials we provide, excluding your content. We give you a limited, revocable, non-transferable right to use the service for its intended purpose while these terms apply. Feedback may be used without restriction or payment, but we will not publicly identify you as its source without permission.

17. Third-party services and links

The service depends on third-party infrastructure, payment, email, analytics and optional AI providers. Their terms may apply when you interact directly with them. Links to government or other websites are provided for convenience; we do not control their content or guarantee that it is current. Always check official requirements at their source.

18. Warranties and responsibility

Except for rights and guarantees that cannot be excluded, the service is provided on an as-available basis. We do not warrant that organised material will satisfy a visa requirement, that a decision maker will accept it, or that using the service will produce a particular outcome. You remain responsible for your content, collaborators, deadlines, official forms, professional advice and final submissions.

19. Liability limits

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct or applicable consumer guarantees. To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when you used the service. Where liability for a service can lawfully be limited, our option may be to re-supply the service or pay the reasonable cost of re-supply. These limits apply only to the extent fair and lawful in your circumstances.

20. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. The courts of that jurisdiction have non-exclusive jurisdiction, which means either party may also use another forum where consumer law permits. Before starting formal proceedings, contact us and give both sides a reasonable opportunity to resolve the issue. This does not prevent urgent relief or a complaint to a regulator or consumer body.

21. Changes, assignment and contact

We may update these terms for legal, security, provider or product reasons. Material changes affecting existing paid use will receive reasonable advance notice where practical; continued use after the effective date means the updated terms apply. If you do not agree, stop using the service and export or delete content before the change takes effect. We may transfer this agreement as part of a genuine business restructure or sale with appropriate notice and privacy safeguards. Contact support@partnerevidence.com.au with questions.