This product holds personal material. Here's exactly how we treat it.
Private by default
Evidence files are never placed in a public bucket.
AI stays optional
Browser-local analysis works without sending chats to an AI provider.
Access stays visible
Only you and people invited to the case can open it.
01
Where your files live
Your primary application database is configured in Supabase's Sydney region. Uploaded files are private in Cloudflare R2 using its Oceania location hint; Cloudflare describes that hint as best-effort rather than a legal residency guarantee. There is no public bucket, and access is checked on every request.
02
How AI search works, and when it doesn't
When you import a WhatsApp chat, the parsing, the statistics and the activity map all run inside your browser. Your conversations do not leave your device for any of that. AI search is separate and entirely optional: it is off until you turn it on, and before you do we tell you exactly what would be processed, by which provider, and what is stored. If you turn it off again, the search index for that case is deleted.
03
Who can see your case
Only you and the people you invite. If you remove someone from a case, their access ends immediately — and because file links are short-lived, any link they already had stops working within minutes.
File retention
Partner Evidence stores your case files while you actively use your workspace. If a case is inactive for 24 months, its files are scheduled for deletion. This is deliberate: keeping sensitive relationship documents indefinitely is a risk to you, not a feature.
We warn you first
We schedule notices 365, 180, 90, 30, 7 and 1 days before removal, then a final notice on the deletion date. The owner is emailed and every authorised member can see the in-app warning. Opening the case while signed in before the deadline restarts the inactivity period.
01365 days before scheduled deletion
02180 days before scheduled deletion
0390 days before scheduled deletion
0430 days before scheduled deletion
057 days before scheduled deletion
061 days before scheduled deletion
The inactivity process removes
Uploaded photo and document files, their file records, and related extracted text or photo metadata.
The original uploaded chat-export file. Parsed chat messages and other structured case records are not removed by this file-retention process.
Generated PDF or archive export files held by the service.
It does not delete the whole case
The account and case remain. Case names, members, milestones, checklist state, evidence-item titles, dates and categories, parsed chat records and other structured records may remain until you delete the case or account, or we action a valid deletion request, subject to records we must or may retain by law.
Keep the account email current and check in-app notices. Email delivery can fail or be filtered, and deletion is based on the displayed scheduled date rather than whether an email was opened. If a notice cannot be delivered, we may retry it, but the inactivity period does not automatically pause.
You stay in control
Download your evidence whenever you want
Delete an item, a chat import, the AI index, or the whole case
Remove someone's access at any time
What we don't do
We don't put your messages, captions, document contents or payout details into logs or analytics. Product analytics records that something happened — a photo was added, an export was created — never what was in it.