Questions people ask

It's a tool for organising relationship evidence. It takes the photos, conversations and documents you already have and puts them into one private, organised workspace that you can export as tidy packs.

No. Partner Evidence is not a registered migration agent or law firm and does not provide immigration assistance or legal advice. Partner Evidence organises information and documents you provide. It does not assess your eligibility, judge whether your evidence is sufficient, or predict any outcome. For advice about your situation, consider speaking to a registered migration agent or an Australian legal practitioner.

A$79 as a one-time payment for one case. It is not a subscription. You can start for free and pay when you're ready.

Yes. Invite your partner to your case and you can both add and edit evidence. They don't need to buy anything.

Both iPhone and Android exports, as .txt or .zip. Partner Evidence handles the different date and time formats the two platforms produce.

Not for the basic features. Parsing your chat and building your activity map happens inside your browser. AI search is optional and off by default — if you turn it on, we tell you exactly what gets processed first.

Stored files in a case that stays inactive for 24 months are scheduled for removal. Notices are scheduled 365, 180, 90, 30, 7 and 1 days beforehand, plus a final notice on the deletion date. Opening the case while signed in before the deadline restarts the period.

Get in touch and tell us what happened. We'd rather sort it out than have you stuck with something that isn't working for you.

Photos as JPEG, PNG, WEBP and HEIC, and documents as PDF, images and text files.

No. Your evidence is yours. It isn't used to train models and it isn't shared with other users.

Yes. You can add, date, caption and group your material first, then decide what belongs in a particular evidence pack. Only the items you select are included in that pack.

Yes. You can update the organising details before you export. Editing those details does not change your original file.

Yes. You can create PDF packs from selected items and a complete ZIP archive with an evidence register for your records.

Yes. You can delete individual evidence items, imported chats, an optional AI search index or the whole case. Download anything you want to keep before deleting it.

Their access to the case ends immediately. Any short-lived file links already open stop working within minutes.

No. Counts and activity views are neutral organising tools. They are not a score, a judgment about your relationship or an assessment of whether your evidence is sufficient.

It stays off until you activate it. When enabled, it helps search imported conversations and links each answer back to the original messages so you can check the source and context yourself.

No. Partner Evidence is an independent organisation tool. It is not a government service, a registered migration agent or a law firm.

No. It creates downloadable evidence packs for you to review and use in the appropriate application process. It does not lodge forms or send evidence to the government for you.

Yes. You can organise material under financial, household, social and commitment categories. Those labels help with structure; they do not decide whether an item will be accepted or whether you have enough evidence.

The primary Supabase database is configured in Sydney, Australia. Private files use Cloudflare R2 with an Oceania location hint. Cloudflare says location hints are best-effort rather than a legal guarantee that every copy or operation stays in Australia. Some service providers process limited information overseas.

Yes, for consent-based website and product analytics. Google Analytics and PostHog Cloud US may receive page and product events, device or browser information and identifiers. Private evidence contents, messages, file names and generated packs are not sent as ordinary analytics properties, and session replay is not used over private case content.

The inactivity process removes uploaded photo and document files, their file records and related extracted text or photo metadata, the original uploaded chat-export file, and generated export files. It is a file-retention process, not automatic deletion of the entire account or case.

Advance notices are scheduled 365, 180, 90, 30, 7 and 1 days before removal, followed by a final notice on the scheduled deletion date. The case owner receives email and authorised case members can see the warning in the app.

Keep your account email current and check the in-app notice. Email can be filtered, bounce or fail, so the scheduled date does not depend on an email being opened. Open the case while signed in before that date to restart the inactivity period.

No. The account and case remain, and structured records such as case details, milestones, checklist state, evidence labels and parsed chat records may remain. To remove the whole case or account, use the available deletion control or contact support, subject to limited records we must or may retain by law.

Stripe handles checkout, card processing, refunds and payment disputes. Partner Evidence receives transaction identifiers and status but does not store your full card number as ordinary case data.

Yes. PostHog Cloud US, Google, Stripe, SMTP2GO, OpenAI, Anthropic and their approved subprocessors may process limited information in the United States or other countries. Optional AI search remains off until activated. The privacy policy lists each provider, purpose and known location.

Yes. You can delete individual material or a whole case using available controls and can request account deletion. Some billing, tax, fraud, security, dispute and legal records may need to remain for a limited period. We may verify identity and authority before acting.

We investigate suspected loss, misuse or unauthorised access. Where Australian notification law applies and serious harm is likely, we notify affected people and the Office of the Australian Information Commissioner as required.